Multi-factor Authentication (MFA)

Multi-factor authentication is an enhanced security method used to verify a user's identity by requesting multiple credentials. It is required if you log into QScript from outside the Queensland Health network.

You can set up one or more multi-factor authentication methods. You can also change your preferred method.

See Update your Authentication Method for details.

The first time you log into QScript from a device that is outside the Queensland Health network, you must select a single authentication method. After this, you can add additional authentication methods or change your authentication phone number.

  1. On the Multi-factor Authentication (MFA) screen, select Set It Up Now.

    The Additional Security Verification screen displays.

  2. Follow the instructions on the screen to set up one of these methods for authenticating your daily logins to QScript.

    The first time you log in to QScript, you must select a single authentication method. After this, you can add additional authentication methods, or change your authentication phone number.

    Authentication method

    You receive:

    To verify yourself:

    Authenticator App

    A verification code in your authenticator app.

    Enter the code in QScript, then select Verify.

    Text Message (SMS)

    A code via SMS message.

    Enter the code in QScript, then select Verify.

    Phone Call

    An automated phone call.

    Answer the phone call, then follow the instructions to enter the code in QScript and then select Verify.

If you have lost access to your preferred authentication method, please contact Support

  1. Log in to QScript.

    For details, see Log In and Set a Quick-Access PIN

  2. From the user profile menu (top right), select Manage MFA.

    The Manage Multi-factor Authentication screen displays.

  3. Follow the instructions to add one or more of the following additional security verification methods:
    • Authenticator app (verification code)
    • Text message (SMS)
    • Phone call (automated voice call)
  4. Under What's your preferred method?, select the authentication method you want to use by default.
  5. To save your changes, select Save.

    Now, when you log in to QScript:

    • By default, your preferred authentication method will be used.
    • If you need to, you can select an alternate authentication method.